Job Description
Are you looking for a career with growth potential? Apex Support Solutions is currently hiring Customer Service Representatives in Philadelphia, PA. We are proud to offer a comprehensive Paid Training Program designed to equip you with the skills necessary to excel in a fast-paced, client-facing environment.
We are looking for individuals who are eager to learn, patient, and possess a genuine desire to help others. In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn a solid hourly wage while building your resume.
- Career Advancement: Clear pathways for promotion to Senior Support and Team Lead roles.
- Modern Environment: Work in a supportive, inclusive, and technology-driven company culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a high degree of professionalism.
- Guide customers through troubleshooting steps and product usage to resolve issues effectively.
- Accurately log all customer interactions, feedback, and transactions into our CRM database.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Collaborate with the technical support team to escalate complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- No prior experience necessary—we provide paid training for the right candidates.
- Strong verbal and written communication skills with a friendly and empathetic tone.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace (remote/hybrid options available).
- A positive attitude and a passion for problem-solving.