Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia! We're urgently hiring for multiple positions to support our growing client base. This is your opportunity to make an immediate impact while receiving comprehensive training and competitive compensation. Our modern downtown office offers a collaborative environment with growth potential into team leadership roles.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges while maintaining 98% accuracy
- Document all interactions in our CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent written and verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving abilities and emotional intelligence
- Flexible availability including weekends and holidays
- Must pass background check and drug screening