Job Description
Join our award-winning customer experience team as a remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse client base while working from the comfort of your home office. At CustomerFirst Solutions, we invest in our people with competitive compensation, comprehensive benefits, and growth opportunities. If you thrive in fast-paced environments and take pride in resolving customer inquiries, this role is your perfect fit.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience required
- Proficient in CRM software (Salesforce preferred)
- Exceptional written/verbal communication skills
- Strong problem-solving and conflict resolution abilities
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated workspace with ergonomic setup
- Ability to work flexible hours including weekends
- US work authorization and CA residency