Job Description
Join our award-winning call center team in Boston and start earning weekly! ConnectForce Solutions is seeking motivated Call Center Agents for immediate full-time positions with competitive pay and rapid advancement opportunities.
We pride ourselves on fostering a dynamic, supportive environment where your skills thrive. As a key member of our customer experience team, you'll directly impact client satisfaction while building a rewarding career path.
Why Choose Us?
- Weekly paychecks – no more waiting for monthly payouts!
- Comprehensive paid training program
- Health benefits, retirement plans, and performance bonuses
- Modern downtown Boston location with free transit pass
- Clear career progression to senior roles
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account issues
- Document interactions accurately in CRM systems while maintaining call quality standards
- Meet/exceed KPIs including average handle time, first-call resolution, and CSAT scores
- Collaborate with team leads to improve processes and customer workflows
- Identify upsell opportunities during customer interactions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in typing (35+ WPM) and navigating multiple software systems
- Strong problem-solving abilities with customer-centric mindset
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with positive attitude
- Bilingual English/Spanish fluency highly desirable