Job Description
Join our dynamic team at Columbus Customer Service Group! We're hosting a exclusive hiring event for passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. This is your opportunity to launch a rewarding career in one of America's fastest-growing service sectors!
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce experience preferred)
- Document interactions accurately in compliance with HIPAA/PCI standards
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product and soft-skills training
Qualifications
- 1+ years customer service or call center experience
- High school diploma or equivalent; college degree preferred
- Typing speed 40+ WPM with 98% accuracy
- Proficiency in Microsoft Office Suite and ticketing systems
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons