Job Description
Join ConnectHub Solutions as a full-time Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support via phone, chat, and email. Enjoy flexible remote work options while making a tangible impact in our dynamic San Francisco-based team. Benefit from comprehensive training, career advancement pathways, and a collaborative culture that values your growth.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency to resolve customer inquiries
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer experience
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and multitasking tools
- Type 40+ WPM with strong computer navigation abilities
- Resilience under pressure with conflict resolution expertise
- Authorized to work full-time in the United States