Job Description
Join our award-winning team as a Remote Customer Service Representative and make a real impact! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while helping customers achieve their goals. Immediate start available for qualified candidates in Houston, TX and North Carolina.
At CustomerFirst Solutions, we believe in empowering our employees with cutting-edge tools and continuous growth opportunities. Our supportive culture values work-life balance and recognizes outstanding performance through monthly bonuses and career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations within SLAs
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills with clear articulation
- Ability to multitask and prioritize in fast-paced settings
- High-speed internet connection and quiet home office setup
- Flexible availability including evenings/weekends as needed
- Valid US work authorization and reliable communication devices