Job Description
Join our dynamic team at ClientFirst Solutions as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. As a key member of our Oklahoma City team, you'll help resolve inquiries, build relationships, and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. If you thrive on helping others and want to grow your career with a forward-thinking company, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Must pass background check and drug screening