Job Description
Transform your career with our paid training program at KC Connect Solutions! Join our dynamic Kansas City call center team and gain industry-leading skills without prior experience. We invest in your success through comprehensive paid training, competitive benefits, and clear growth paths. Enjoy a modern work environment with flexible scheduling and team recognition programs. Perfect for career changers and recent graduates – no call center experience required!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Document interactions in CRM systems with precision
- Resolve customer issues through multi-channel support
- Meet performance metrics for quality and efficiency
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and skill development
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screen
- Reliable transportation to downtown KC office
- Willingness to learn new technologies and processes