Job Description
Join Detroit Connect Solutions as a Customer Service Representative and launch your career in customer excellence! We're seeking motivated individuals with a passion for helping others to join our award-winning team. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment in the heart of downtown Detroit. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing ability
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Availability to work flexible shifts including weekends