Job Description
Join our award-winning customer support team at Nexus Connect, where we empower talent to thrive in dynamic environments. We're hosting an exclusive hiring event for passionate Customer Service Representatives in Atlanta, GA. This is your chance to launch a rewarding career with industry-leading benefits, competitive compensation, and a culture that champions growth. Bring your energy and problem-solving skills – we'll provide the rest!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify opportunities to upsell products and services
- Meet performance metrics including resolution times and satisfaction scores
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, team-oriented settings
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends
- Positive attitude with a passion for helping others