Job Description
Join our award-winning customer service team in Washington, Georgia! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, helping customers with inquiries, resolving issues, and building lasting relationships. We provide comprehensive paid training, career advancement opportunities, and a collaborative work environment. Enjoy competitive benefits, performance bonuses, and a supportive team dedicated to your success.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing concerns, and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer needs
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Identify and escalate opportunities for service improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and building customer loyalty
- Must pass background check and drug screening