Job Description
Join our dynamic customer support team as an Entry Level Chat Support Specialist! We're seeking tech-savvy communicators to provide exceptional remote assistance via live chat. Perfect for recent graduates or career changers, this role offers comprehensive training and immediate career growth opportunities in Houston's thriving tech sector. Enjoy competitive pay, flexible scheduling options, and a supportive team environment.
What We Offer:
- Full-time position with benefits package
- Remote-friendly work environment
- 401(k) matching program
- Professional development certifications
- Health/dental/vision insurance
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Troubleshoot technical issues using knowledge base resources
- Document interactions in CRM system for quality assurance
- Collaborate with technical teams to resolve complex issues
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adhere to company policies and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with accuracy
- Excellent written communication skills
- Basic technical troubleshooting knowledge
- Customer service mindset with empathy
- Ability to multitask in fast-paced environment
- Reliable internet connection and quiet workspace
- Available for evening/weekend shifts