Job Description
Join Virginia Beach's premier customer service hub! Coastal Communications Group is seeking passionate individuals to represent our dynamic client portfolio in an immediate-start, full-time role. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, fast-paced environment. No experience necessary – we provide world-class training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Meet/exceed daily performance metrics (call volume, resolution rate)
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to optimize customer experience
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 18 years of age
- Strong communication and active listening skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency with Windows OS
- Flexible availability including evenings/weekends
- Positive attitude and team-oriented mindset