Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Los Angeles! We're urgently hiring passionate individuals to deliver exceptional support to our diverse clientele. Enjoy a collaborative environment, competitive benefits, and growth opportunities in one of America's most vibrant cities. On-the-spot interviews available at our hiring event! Apply today and start your career journey with us.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account management
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree a plus
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual proficiency highly valued
- Positive attitude and resilience in fast-paced settings