Job Description
Join ConnectSolutions Inc., a leader in customer experience innovation, as a full-time Customer Service Representative in New York! We're seeking passionate individuals to deliver exceptional service while enjoying comprehensive paid training. Grow your career in a dynamic environment with competitive benefits and advancement opportunities. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong communication skills and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Willingness to work flexible hours including weekends
- No prior experience required – paid training provided!