Job Description
Join Customer First Solutions as a Customer Service Representative in Louisville, KY! We're seeking compassionate professionals to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and a dynamic team environment. Help us transform customer interactions into lasting relationships while advancing your career in a rapidly growing industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to resolve complex service issues
- Meet key performance metrics including response time and satisfaction scores
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives for service protocols
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations