Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment where your voice matters. Our competitive benefits package includes health insurance, paid time off, and retirement savings plans.
As a key member of our support team, you'll be the face of our brand, helping customers resolve inquiries with empathy and efficiency. We value diversity and offer flexible scheduling options to support work-life balance. Ready to launch your customer service career? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and exchanges using our CRM system
- Collaborate with technical teams to resolve complex product issues
- Document interactions accurately in Salesforce and maintain case logs
- Identify upsell opportunities and promote new service offerings
- Meet/exceed monthly performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient in Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Passion for helping others and representing a brand positively