Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate part-time Customer Service Representatives with paid training to deliver exceptional support. Enjoy flexible scheduling, competitive pay, and career advancement opportunities in a modern, collaborative environment. Help us redefine customer service excellence while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and technical issues using proprietary CRM systems
- Process transactions, returns, and account modifications with 100% accuracy
- Document interactions and maintain detailed customer records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for CSAT, FCR, and AHT
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Pass background check and pre-employment assessment