Job Description
Join our dynamic team at Apex Solutions Group! We're seeking energetic professionals for full-time weekend customer service leadership roles with immediate start. This unique opportunity combines competitive compensation with weekend flexibility across Ohio and Illinois. As a Weekend Service Lead, you'll drive customer satisfaction while enjoying a consistent schedule and growth opportunities. Our hybrid model allows you to split time between our Columbus hub and Chicago office, with remote options for qualified candidates. We offer comprehensive benefits, performance bonuses, and a supportive culture that values work-life balance.
Responsibilities
- Lead weekend customer service teams across multiple states (OH/IL)
- Resolve complex customer issues with empathy and efficiency
- Train and mentor weekend staff on service protocols
- Monitor performance metrics and implement improvement strategies
- Collaborate with weekday teams for seamless service continuity
- Develop innovative solutions for weekend-specific challenges
- Represent company values in all customer interactions
Qualifications
- 3+ years customer service experience with team leadership
- Availability for consistent weekend shifts (Sat/Sun)
- Strong problem-solving and conflict resolution skills
- Experience with CRM systems (Salesforce preferred)
- Ability to thrive in fast-paced weekend environments
- Excellent communication and coaching abilities
- Flexibility for occasional weekday collaboration
- Authorized to work in United States