Job Description
Urgent Hiring: Customer Service Representatives in Jacksonville, FL with Paid Training!
Join our award-winning team as a Customer Service Representative and kickstart your career in customer support. We're seeking compassionate professionals to deliver exceptional experiences for our clients. No experience? No problem! We provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and a supportive work environment in Jacksonville's vibrant business district.
What We Offer:
- Full-time position with comprehensive benefits package
- 2-week paid training program (paid at full salary)
- Career advancement opportunities
- Modern downtown Jacksonville workspace
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex cases
- Continuously update product knowledge
- Process orders, returns, and service requests
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient in Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Type 35+ WPM with high accuracy