Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event in Los Angeles! We're seeking passionate Full-Time Call Center Representatives to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Our call center is the heart of our operations, where you'll become a trusted voice for our clients. We provide paid training, flexible scheduling options, and recognition programs for top performers. Ready to launch your customer service career? Apply now!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Basic typing skills (35+ WPM)
- Positive attitude and problem-solving mindset