Job Description
Join our award-winning team at DailyPay Solutions Inc. and transform your career with our industry-leading Customer Service Representative position in sunny Virginia Beach! We're seeking motivated professionals to deliver exceptional client experiences with our innovative daily pay platform. Enjoy competitive pay, comprehensive paid training, and the flexibility of bi-weekly payouts. Our modern downtown office offers a collaborative environment with growth opportunities into team leadership and specialized support roles. Plus, as part of our commitment to work-life balance, you'll receive premium health benefits and quarterly performance bonuses. Ready to earn daily while making a real impact? Apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot payment system issues using proprietary software
- Document interactions in CRM database with 100% accuracy for compliance
- Collaborate with cross-functional teams to improve service protocols
- Meet/exceed weekly KPIs including call volume and resolution metrics
- Participate in continuous training to master product updates
- Contribute to process optimization initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Type 40+ WPM with 98% accuracy
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work rotating shifts including weekends
- Proven problem-solving abilities with conflict resolution experience
- Must pass background check and drug screening