Job Description
Join our award-winning team at Nashville Solutions Group! We're seeking passionate Customer Service Representatives for our upcoming hiring event. Deliver exceptional support to clients across diverse industries while enjoying flexible scheduling and competitive compensation. This is your opportunity to build a rewarding career in Nashville's thriving customer service landscape with comprehensive training and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Utilize CRM systems to document interactions and track customer information
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics for call handling and resolution times
- Participate in continuous training to master product knowledge and service protocols
- Identify opportunities to improve customer experience workflows
- Maintain accurate records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends