Job Description
Join our award-winning customer support team in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional service to local clients. This part-time role offers immediate start and flexible scheduling, perfect for students or career changers. Enjoy a collaborative environment with comprehensive training and growth opportunities. Become the voice of our brand while making a tangible impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (30-35 hours/week)
- Must pass background check and drug screen