Job Description
Join our award-winning team as a Customer Service Representative at ConnectCare Solutions! We're seeking empathetic professionals to deliver exceptional support to our Illinois-based clients. Enjoy weekly pay, immediate start, and a collaborative environment where your growth matters. No weekends or holidays! Apply today and start your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Illinois-based clients
- Resolve inquiries regarding products, services, and billing with 95% accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a BPO environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent communication skills with clear Midwestern accent
- Ability to work rotating shifts (including evenings)
- Basic technical troubleshooting for common issues
- Background check and drug screen required