Job Description
Join our elite customer support team as a Chat Support Specialist in sunny Jacksonville, FL! We're offering paid training and weekend shifts for tech-savvy communicators ready to deliver exceptional digital experiences. Enjoy competitive pay, flexible scheduling, and career growth in a dynamic environment where your problem-solving skills shine. Perfect for students, night owls, or weekend warriors seeking meaningful remote work with local roots.
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical inquiries and troubleshoot software issues
- Document interactions using CRM systems with precision
- Collaborate with tier-2 support for complex escalations
- Maintain 95% customer satisfaction metrics
- Adapt to evolving product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing speed with 98% accuracy
- 1+ years customer service experience
- Proficiency in Zendesk/Intercom platforms
- Exceptional written communication skills
- Ability to work independently on weekends
- Basic technical troubleshooting aptitude