Job Description
Join our award-winning customer experience team in Portland! We're seeking a dynamic Customer Service Representative to deliver exceptional support while advancing your career in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and immediate start in our modern downtown headquarters. Apply today and become part of a company that invests in its people!
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools while maintaining 95% satisfaction rate
- Collaborate with cross-functional teams to improve service workflows
- Document interactions accurately in Salesforce and generate performance reports
- Proactively identify upsell opportunities aligned with customer needs
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- 2+ years experience in high-volume customer service environments
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional communication skills with empathetic approach
- Ability to multitask across multiple channels simultaneously
- Strong problem-solving skills with data-driven mindset
- High school diploma or equivalent; bachelor's preferred