Job Description
Launch your career in customer service with Pacific Northwest Support Solutions! We're seeking passionate individuals for our entry-level Customer Service Representative positions in Seattle, WA. No experience needed – we provide comprehensive paid training to help you succeed!
Join our award-winning team where you'll deliver exceptional support to tech clients while building valuable skills. Enjoy competitive pay, health benefits, and clear advancement pathways in a dynamic work environment.
What We Offer:
- Full-time position with paid training (4 weeks)
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
Ready to grow your career? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using step-by-step troubleshooting
- Document customer interactions in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed customer satisfaction metrics
- Continuously update product knowledge through training modules
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible hours (including weekends)
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – training provided
- Must pass background check and drug screen