Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our valued clients! We're urgently seeking passionate individuals to deliver exceptional remote support from the comfort of your home. At Apex Solutions Group, we empower our team with cutting-edge tools and a collaborative culture where your growth matters. This is your chance to launch a rewarding career while making a real impact in Jacksonville's thriving business landscape.
Why Work With Us?
- Competitive hourly pay with comprehensive benefits package
- 100% remote work environment with flexible scheduling
- Career advancement opportunities in a rapidly growing company
- State-of-the-art virtual training and ongoing support
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex customer challenges
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify upsell opportunities to enhance customer satisfaction
- Participate in continuous improvement initiatives for service delivery
Qualifications
- Minimum 1 year of customer service experience in a remote or contact center environment
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Valid U.S. work authorization and no background concerns