Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're urgently hiring motivated professionals with exceptional communication skills to deliver outstanding customer experiences. Enjoy comprehensive paid training, competitive compensation, and career advancement opportunities in a supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed