Job Description
Join our award-winning call center in Jacksonville, FL and enjoy weekly pay with immediate start opportunities! We're seeking energetic Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive hourly rates, comprehensive training, and a supportive team environment. Why work with us? • Weekly paychecks • Flexible shift options • Career advancement paths • Health benefits available • Free on-site parking. Apply today and start earning next week!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality, resolution rate, and CSAT scores
- Collaborate with team leads to address complex escalations and process improvements
- Adhere to strict compliance protocols for data security and privacy regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce/Zendesk experience a plus)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Clear communication skills in English (bilingual candidates encouraged)