Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated individuals with no experience to launch their careers in a dynamic call center environment. Enjoy competitive pay, comprehensive training, and immediate start opportunities. This role offers growth potential into leadership positions with competitive benefits including health insurance, 401(k) matching, and paid time off. No prior experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using company databases and protocols
- Meet performance metrics for call volume and resolution times
- Document all interactions accurately in CRM systems
- Collaborate with team members to maintain service excellence
- Adhere to compliance and security guidelines
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte facility