Job Description
Join ConnectCare Solutions' award-winning team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support for our healthcare clients in the vibrant Los Angeles area. Enjoy flexible scheduling, competitive pay, and immediate start opportunities while making a meaningful impact on patient experiences.
What We Offer:
- Industry-leading hourly compensation + performance bonuses
- Comprehensive paid training and career development
- Hybrid work options (3 days in-office, 2 remote)
- Health benefits for part-time employees (20+ hrs/week)
- Employee referral program with cash incentives
Perfect for students, career-changers, or experienced professionals seeking flexibility. Apply today to join a mission-driven company recognized for employee satisfaction!
Responsibilities
- Handle inbound/outbound calls for patient scheduling, insurance verification, and appointment management
- Resolve complex inquiries using CRM systems while maintaining HIPAA compliance
- Collaborate with healthcare providers to optimize patient care workflows
- Document interactions accurately in electronic health records (EHR)
- Identify upsell opportunities for premium services based on patient needs
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in weekly team training on new healthcare protocols
Qualifications
- Minimum 1 year customer service experience in healthcare or BPO sector
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (40+ WPM) with attention to detail
- Knowledge of HIPAA regulations and medical terminology
- Ability to multitask in fast-paced healthcare environments
- Spanish fluency required (bilingual certification preferred)
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college degree preferred