Job Description
Join our exclusive hiring event for full-time Customer Service Representatives in Milwaukee, WI! Global Connect Solutions is seeking passionate individuals to join our dynamic team at our downtown Milwaukee office. This is your opportunity to launch a rewarding career with competitive compensation, comprehensive benefits, and growth opportunities. As a key member of our customer experience team, you'll make a real impact while enjoying a supportive, collaborative work environment.
Why join us?
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Paid training and career development
- Performance-based bonuses
- Modern downtown Milwaukee location with easy transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics (call times, CSAT scores)
- Identify opportunities to improve customer experience
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with CRM software and Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to downtown Milwaukee location