Job Description
Join our award-winning customer experience team in Austin! We're urgently hiring passionate individuals to deliver exceptional support to our tech clients. This is your chance to launch a rewarding career with industry-leading benefits, flexible scheduling, and rapid advancement opportunities. Our dynamic Austin headquarters offers modern workspaces, free parking, and daily team-building activities. Don't miss this limited-time hiring event – interview on the spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product questions with empathy and expertise
- Document interactions in CRM system while maintaining 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs: First Contact Resolution (FCR) >85%, CSAT >4.5/5
- Proactively identify upsell opportunities for premium services
- Participate in bi-weekly training to master new product launches
Qualifications
- 1+ years customer service experience in tech industry preferred
- Exceptional communication skills with neutral accent
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Ability to troubleshoot basic software/network issues
- High school diploma or equivalent; college degree a plus
- Available to work evenings/weekends during peak seasons
- Valid US work authorization and reliable transportation