Job Description
Join our award-winning customer service team in Jacksonville and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy a supportive environment with comprehensive training, career advancement opportunities, and a dynamic team culture. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Identify process improvement opportunities and provide feedback
- Represent the company brand with professionalism and positivity
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask while maintaining attention to detail
- Positive attitude with conflict resolution abilities
- Flexibility to work weekends/holidays as needed