Job Description
Join our award-winning customer support team in sunny Tampa! We're seeking passionate individuals to deliver exceptional service experiences for our Fortune 500 clients. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for growth. Immediate openings available – start your career with us today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems (Salesforce)
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (call time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure