Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional support to clients across Raleigh, NC, and Texas! This urgent remote opportunity offers a competitive salary, flexible hours, and comprehensive benefits. As the first point of contact, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. We're seeking passionate individuals ready to make an immediate impact in a dynamic, work-from-home environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and speed
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities and drive revenue growth
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends based on business needs