Job Description
Launch your career in customer service with our paid training program! ConnectSolutions KC is seeking enthusiastic individuals to join our award-winning call center team in Kansas City. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for advancement within our growing organization. Join us in delivering exceptional customer experiences while building a stable career path.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet and exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve processes
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn new technologies
- Ability to work in a fast-paced environment with minimal supervision
- Reliable attendance and punctuality
- Pass background check and drug screening
- Must be authorized to work in the United States