Job Description
Launch your customer service career with Coastal Solutions Group! We're hosting an exclusive hiring event for motivated entry-level professionals to join our dynamic team in Virginia Beach. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience required—just a passion for helping others and a commitment to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to deliver seamless service experiences
- Meet daily performance metrics for quality and speed
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- U.S. work authorization required