Job Description
Join ConnectCare Solutions as a Customer Service Representative and launch your career in customer support from the comfort of your home! We're seeking passionate individuals to deliver exceptional service to our Oklahoma and Texas-based clients. Enjoy competitive pay, comprehensive training, and a supportive remote work environment where your skills make a real impact.
This full-time remote position offers flexible hours and growth opportunities within our expanding healthcare services team. No prior experience required – we provide all the tools and training you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and service issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with healthcare providers to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in weekly team training sessions to enhance product knowledge
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Ability to work independently with minimal supervision
- Basic computer proficiency with typing speed of 30+ WPM
- Strong problem-solving abilities and patience
- Reliable high-speed internet and quiet home office setup
- Must reside in Oklahoma or Texas