Job Description
Join our elite night shift team at ConnectFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking high-impact call center roles in Columbus, OH. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in our award-winning customer service environment. Perfect for night owls seeking stability with growth!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with exceptional professionalism
- Resolve complex issues using advanced CRM tools and escalation protocols
- Meet/exceed performance metrics (CSAT, FCR, AHT) through continuous improvement
- Maintain detailed documentation in Salesforce and internal knowledge bases
- Collaborate with cross-functional teams to enhance service delivery
- Participate in ongoing training programs to master product updates
Qualifications
- Minimum 1 year call center or customer service experience
- Proven ability to thrive in fast-paced, high-pressure environments
- Advanced proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with analytical mindset
- Available to work flexible night shifts (10 PM - 6 AM)
- High school diploma or equivalent required