Job Description
Join our dynamic hiring event for Customer Service Representatives in Georgia and Texas! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences at Nexus Solutions Inc. – a leader in customer experience solutions.
This is your chance to launch a rewarding career with comprehensive training, competitive benefits, and clear growth pathways. Our hiring event offers streamlined interviews and on-the-spot decisions. Bring your passion for helping others and let's build your future together!
What We Offer:
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
- Remote work flexibility
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM tools
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed key performance indicators: CSAT, FCR, and AHT targets
- Continuously update product knowledge through weekly training modules
- Identify upsell opportunities and cross-reference solutions
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we provide full paid training
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and typing 40+ WPM
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Authorized to work in the US (no sponsorship available)
- Basic understanding of customer service principles