Job Description
Join our award-winning customer service team in Baltimore! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth within a dynamic, supportive environment. If you thrive in fast-paced settings and enjoy helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed productivity and quality metrics
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Bilingual (Spanish) candidates strongly preferred