Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative with the flexibility to work remotely from Charlotte, NC! We're seeking empathetic professionals to deliver exceptional support experiences while enjoying a competitive hourly wage and full benefits package. This role offers the perfect blend of structured training and autonomous work, ideal for students, parents, or career-changers seeking work-life balance.
At Global Solutions Inc., we invest in our people through comprehensive onboarding, career advancement opportunities, and a supportive virtual team environment. If you thrive in dynamic settings and possess a passion for problem-solving, apply today to become part of our customer-centric culture!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries regarding products/services with 95% first-contact resolution
- Document interactions accurately in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities based on customer needs
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with neutral accent
- Ability to work 20-30 hours/week with flexible scheduling
- Home office setup with reliable high-speed internet
- Strong problem-solving skills with attention to detail
- Available to work evenings/weekends as needed