Job Description
Join Capital City Connect's award-winning team at our Washington DC headquarters! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. As a leader in local support services, we offer competitive pay, comprehensive benefits, and clear advancement pathways. Our modern downtown facility features flexible scheduling, on-site training, and a collaborative culture that celebrates growth. No prior call center experience required – we provide all necessary training. Bring your positive attitude and join us in shaping the future of customer service in our nation's capital!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using proprietary CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics including quality and efficiency targets
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Resilience under pressure with conflict resolution aptitude
- Reliable transportation to downtown DC facility
- Flexibility to work evenings/weekends based on business needs
- Basic computer literacy with typing proficiency (35+ WPM)
- Positive attitude and commitment to teamwork