Job Description
Join our dynamic team at Coastal Connect Solutions and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to deliver exceptional support through phone, email, and chat channels. Enjoy the flexibility of weekly pay and an immediate start date in our vibrant Virginia Beach headquarters. This role offers competitive compensation, comprehensive training, and opportunities for career growth within a supportive environment.
Why Choose Us?
- Weekly pay schedule for immediate financial relief
- Comprehensive paid training program
- Health benefits and retirement plans available
- Modern, collaborative work environment
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and digital channels
- Resolve billing inquiries, technical issues, and service complaints
- Document cases accurately in CRM systems with 98% compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in weekly coaching and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Background check and drug screen required