Job Description
Join Our Elite Remote Team
Are you a compassionate communicator looking for a rewarding career? Horizon Support Solutions is seeking a dedicated Remote Customer Service Representative based in North Carolina. We pride ourselves on delivering world-class support to our clients from the comfort of your home.
In this role, you will be the face of our brand, connecting with customers to resolve inquiries, process orders, and ensure total satisfaction. If you have a knack for problem-solving and a desire to work in a supportive, modern environment, we want to hear from you.
Why Choose Us?
- 100% Remote Work: Enjoy the flexibility of working from home in North Carolina.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Tools: We provide top-tier software and equipment to ensure you succeed.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Handle inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Process customer orders, returns, and exchanges using our CRM software.
- Accurately document customer interactions and account information in our database.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Strong written and verbal communication skills.
- Proficiency with computers and standard office software (MS Office, Google Suite).
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work flexible hours, including evenings and weekends if necessary.