Job Description
Join our award-winning customer service team in Columbus, OH! We're seeking passionate individuals to deliver exceptional experiences at our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with teams to resolve complex technical and billing issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics for response times and resolution rates
- Participate in ongoing product training to stay current on services
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; associate's degree preferred
- Positive attitude with problem-solving mindset
- Available to work flexible shifts including evenings/weekends